Onit Documentation

Support in Unity

by Michael Nadeau Updated on

You can get support in Unity through two separate links:

  • The ? link in the upper-right hand corner next to the profile icon
  • The Support link on the left-hand side menu

Either one will open the Onit Support Assistant. 

Onit's Support Assistant provides users with AI-powered chat support. This support chat quickly answers basic how-to questions about Unity; it supports multiple languages, allowing users to receive support in their preferred language.  

Here, we'll show you how to use the Onit Support Assistant within Unity.

  1. The support agent chat window will appear on the screen. Type in your query in the bottom "Ask a question" field and click the blue "next" button.
  2. The chatbot will pull an answer from the uploaded knowledge base.
  3. The agent supports multiple languages; ask a question in your preferred language, and you'll get an answer back in that language.
  4. You can also click on the paperclip icon to upload a file to the Support Assistant.

    NOTE: If the Support Assistant in Unity cannot answer your questions, it will create a support ticket for additional assistance. 

     

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Unity ELM End User Guides

Getting Started with Unity ELM 10
Financials in Unity ELM 1
Matters in Unity ELM 4
Invoices in Unity ELM 7
Accruals in Unity ELM 2
Vendors in Unity ELM 7
Budgets in Unity ELM 4
Calendar in Unity ELM 2
Tasks in Unity ELM 2
Timekeepers in Unity ELM 4
Reporting in Unity ELM 7
Admin Settings in Unity ELM 30
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Rule Management in Unity ELM 4
Integrations & Add-Ons for Unity ELM 6
DaaS (Data as a Service) for Unity ELM 1

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