Resubmitting a Disputed Client Timekeeper Rate

by Dana Edel Updated on Apr 09, 2021

1. The billing contact for your firm will receive an email notification if a timekeeper rate is disputed by your client.

2. Within the desired client, hover over the Timekeepers tab, and select the Pending/Disputed Rates option.

3. You will then see a list of your timekeepers with rates that are pending approval and rates that are disputed. Click on the Timekeeper’s Name to view any comment reasons for dispute, add comments back, edit the timekeeper info or rate, and resubmit the rate. You can also void the rate and start over in the top right corner.

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