Counsel Exchange for Unity FAQs

by Michael Nadeau Updated on May 15, 2026

This resource contains some common Frequently Asked Questions — and answers— we see from our users.

FAQ Directory

Does Counsel Exchange have a customer-facing API?

It does not; as a result, we do not have API documentation to share.

How can I update the administrators in a Counsel Exchange account?

You can find directions on updating the administrators here.

What is the Counsel Exchange session timeout length?

The Counsel Exchange session timeout length is 120 minutes. After that time, you'll have to log in again.

Do invoices need to be in English?

No. Counsel Exchange also supports German, Portuguese, Spanish, Italian, French, and Japanese.

How can a vendor edit an approved invoice?

Either contact the customer (who will then contact Onit support) or contact Onit Support directly so our team can coordinate with the customer to reject the invoice to make it available for editing.

How can a vendor alter an adjustment on an approved/paid invoice?

Contact the customer directly. They will then (pending the customer's judgment) contact support to request a workaround.

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Counsel Exchange End User Guides

Counsel Exchange Master Settings User Guide 20

Counsel Exchange for OnitX User Guide 21

Counsel Exchange for Unity User Guide 16

Other Resources

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