Within the Invoices section in BillingPoint, you'll see several different Statuses for the invoices in progress. Here's a guide to all of them.
NOTE: To see the Invoices, click on Invoices in the top menu when logged in to the standard client view.
Status Glossary
DRAFT: An invoice has been created, but not yet submitted or finalized for submission to the client.
FAILED: There was an issue with meeting the client's billing rule requirements or another validation error that triggered a failure; the vendor should edit and resubmit.
PENDING APPROVAL: Occurs when an invoice is awaiting client approval after submitting the invoice successfully.
DISPUTED: Occurs when a pending invoice is rejected by a client and sent back for corrections. Click into the invoice to adjust and submit back to the client.
VOIDED: Occurs when a vendor intends to remove a current invoice version from further use. A new version can be created if needed.
APPROVED: The client has approved the invoice and sent it through for processing.
Note that you may also see these statuses:
PAID: The client has finalized payment for the invoice.
SUBMITTING and SENDING: These are common intermediate phases that occur on every invoice during the submission process and should not be static longer than 24 hours. If you see these statuses for an extended period, please reach out to the support team directly.