Onit Documentation

Onit Support Assistant

by Dana Edel Updated on

Onit's Support Assistant provides users with AI-powered chat support. This support chat quickly answers basic how-to questions about BillingPoint; it supports multiple languages, allowing users to receive support in their preferred language.  

Here, we'll show you how to use the Onit Support Assistant within BillingPoint.

NOTE: This support assistant is specifically for "how-to" questions about the service itself; at present, it is not designed for custom data queries.  

Using the Onit Support Assistant

To access the Onit Support Assistant, click on the "Get Help" button in the bottom right of the BillingPoint screen. 

The support agent chat window will appear on the screen. Type in your query in the bottom "Ask a question" field and click the blue "next" button.

The chatbot will pull an answer from the uploaded knowledge base. 

The agent supports multiple languages; ask a question in your preferred language, and you'll get an answer back in that language. 

You can also click on the paperclip icon to upload a file to the Support Assistant.

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BillingPoint End User Guides

Guides to Using BillingPoint 56
Spanish Guides to Using BillingPoint 10
Japanese Guides to Using BillingPoint 35
French Guides to Using BillingPoint 35
German Guides to Using BillingPoint 36
BillingPoint Feature Sets 0

Other Resources

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