This resource contains some common Frequently Asked Questions — and answers— we see from our users.
FAQ Directory
Does BillingPoint have a customer-facing API?
It does not; as a result, we do not have API documentation to share.
How can you change a fee arrangement for a Billing Authorization Request?
Vendors do not update fee arrangements on matters. Fee Arrangements are set by the customer and not the vendor. If a fee arrangement needs to be updated, the vendor must request an update from the customer, and the customer must take the necessary actions.
How can I update the administrators in a BillingPoint account?
You can find directions on updating the administrators here.
What is the BillingPoint session timeout length?
The BillingPoint session timeout length is 120 minutes. After that time, you'll have to log in again.
Do invoices need to be in English?
No. BillingPoint also supports German, Portuguese, Spanish, Italian, French, and Japanese.
How can a vendor edit an approved invoice?
Either contact the customer (who will then contact Onit support) or contact Onit support directly so our team can coordinate with the customer to approve.
How can a vendor alter an adjustment on an approved/paid invoice?
Contact the customer directly. They will then (pending the customer's judgment) contact support to request a workaround.