Onit Documentation

Catalyst Shows "Add-in Error" Message at Startup

by Stoney Lowstetter Updated on

This is a fix for the below error some users may get. If you are seeing the below error, try the following instructions to fix the issue.

Open your Microsoft IE or Edge by clicking on the Windows Logo, typing "iexplore" and clicking on the Internet Explorer app.

Click on the Settings gear on the top right and select "Internet options" at the bottom of the page.

From there go to the "Security"​ tab and make sure that "Enable Protected Mode" is ticked.  Select OK.

After this is done, close Internet Explorer and restart Microsoft Word. You should now be able to open Precedent ReviewAI.

If that does not solve the issue go back to the security tab and ensure that "Enable Protected Mode" is ticked for Trusted Sites and add this link as one of the trusted sites:


Previous Article Catalyst: Microsoft Word Requirements
Next Article Catalyst Reset Password

© 2024 Onit, Inc.

docs.onit.com contains proprietary and confidential information owned by Onit, Inc. that is subject to copyright. Onit presents it exclusively to you for your sole use in conjunction with using Onit products. No portion of the materials contained herein may be used for any other purpose. No portion of the materials contained herein may be shared with third parties or reproduced in any form.