Onit Documentation

Onit Documentation  /  Catalyst AI Support  /  Catalyst AI Support

Document Failed to Process

by Stoney Lowstetter Updated on

If you receive a processing error after trying to run the Checklist, check the following items:

1. Is the document in Read-Only format?

If so, save the document as a .docx file and try again (File > Save As)

2. Is the document in Compatibility mode?

If so, save the document as a .docx file and try again.

3. Is track changes on? If so, turn track changes off and try again (you can turn track changes back on after the Checklist has processed).

4. Is the document protected from making changes? If so, turn this protection off and try again.

5. A PDF needs to be converted to a Word Document. You can do that by right clicking on the document and selecting Open with, and then select the option for Microsoft Word.

6. If your Word Document is too big to process with Catalyst there are a few things you can do to help you with that. Microsoft shows a few examples in their support page - link

Previous Article Creating a Support Ticket
Next Article Catalyst AI: Firewall Domains to Allow

Catalyst AI Support

Catalyst AI Support 9

Other Resources

© 2024 Onit, Inc.

docs.onit.com contains proprietary and confidential information owned by Onit, Inc. that is subject to copyright. Onit presents it exclusively to you for your sole use in conjunction with using Onit products. No portion of the materials contained herein may be used for any other purpose. No portion of the materials contained herein may be shared with third parties or reproduced in any form.