Users can work in LSR in supported languages, with interface text and system emails shown in their selected language when translations are available. Numbers, currency, and timestamps follow each user's locale and time zone settings, so information appears in familiar formats. Note that this follows the same setting across Unity for all other Unity products.
Users can use Ask Unity to get guidance from their company's knowledge base or create a legal service request, all in one experience. Guidance responses are grounded in available knowledge content. When a request is needed, Ask Unity guides the user through entering details, reviewing, and submitting, then provides a confirmation link once the request is created.
Requests can be routed to named queues, so work reaches the right team instead of landing in a single shared intake pool. Teams can claim unassigned work or use automatic distribution.
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