Available on Release
Enhancements
- Each request now has its own email address, so you can send or forward emails and attachments directly to a record and keep the full correspondence history in one place. Captured messages appear on the record with their details and attachments, and replies to supported notifications can be associated back to the same request.
- The intake form experience has been updated with request type tiles and a two-step form flow, making it easier to start and complete a request. The form now uses a locked height and a floating toolbar, which helps the layout stay consistent while you work.
