With eBilling.Space, there is no need to install any additional software on your computer; you only need a computer with a modern internet browser installed and your login details for using the application.
Accessing the Application
BusyLamp will send you a welcome email inviting you to join the system (please check your junk folder if it has not been received). This email will contain a link and temporary password, giving you access to eBilling.Space for the first time.
After clicking the link, you must enter your e-mail address and the temporary password. Completing the process outlined in "Welcome and First Steps" is essential to gaining full access to the application.
Password
Your organisation may have elected to link eBilling.Space to your internal SSO (single sign-on) to provide added security. If so, users cannot access the application using their email address and password or change their password within eBilling.Space; all login and password management will occur through the internal SSO.
External Law Firms
External lawyers must be assigned to an existing matter within eBillling.Space. Click on the "Invite Lawyer" button within the matter to issue the initial invitation email to the lawyer, who will then follow the same "Welcome and First Steps" process.
Browser Compatibility
eBilling.Space is a SAAS (Software as a Service) application that works on every browser. However, we have optimized the look and feel of our application for the following web browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge
Please contact BusyLamp Support if you have any difficulties accessing or viewing eBilling.Space.
Create or Reset Password
NOTE: The following guidance will not apply to organisations that use SSO (single sign-on) to access eBilling.Space.
You have two ways to change your password. You can access the Change Password screen by either:
a) clicking on Settings on the left-hand screen tab and then Details
b) Clicking on your Account name (the blue name text) on the upper-right-hand side of the screen.
Both will bring you the Account Details section; scroll down to the Change Password section.
Passwords must be longer than 10 characters and contain at least one letter (both lower and upper case), one symbol, and one number.
Forgot your password? Just click Forgot your password on the login screen. From there, you'll be prompted to enter your email address and receive an email with instructions on how to reset your password.